Customer Testimonials

Was in and out for an oil change…Rachel did a great job, glad she’s back!!

Impressive professional latest complete inspection and service. I highly recommended Don Mealey for service.

Very professional, communicative, and intentional staff at the service department. They were helpful and I would recommend them for any Chevy owner!

My problem seems to be resolved.

I hate buying cars but have tonsay I had a great experience. It was fast and efficient. Great deal as well.

Outstanding service from start to finish at Don Mealey Chevrolet! The entire team went above and beyond, demonstrating genuine kindness, professionalism, and care throughout the process. A special thank you to Glynn Doughty for leading the service of my Chevrolet Trailblazer and ensuring everything was handled so quickly and efficiently. I also sincerely appreciate Marvin, Chris, Robert, and the entire staff for making the experience so seamless and pleasant. It is clear this team truly cares about its customers. Thank you all for the exceptional service. Highly recommend Don Mealey Chevrolet!

Thanks for every It was amazing costumer services. Thanks I love my new Chevrolet Trax 2024

Best experience buying a car in 40 years. Sales rep Jordan was excellent. He answered all our questions, was very polite and respectful throughout.

Thanks to Barbara for her excellent costumer service and Rodney Allen in finance. I have my new Chevrolet Trax 2024. Thanks for make me feel so good and happy.

Great service the guy we talked to on the phone so he gave me a good answer and we go over there and pick up the part for my one of my Customer

Easy scheduling, thorough appt with pictures and videos provided, great waiting area and quick checkout.

There is a service advisor at the service center named Luis; whenever I arrive, he assists me in a professional manner, and I am always satisfied with his service. Whenever any of my friends are looking for service at Chevrolet, I send them to Luis. Excellent work.

Fast and efficient!

Thanks providing great care for our vehicle and the great customer service. See you at the next service!

Amazing- rachel rocks!

Very disappointing experience. I brought the car in already pointing to the suspected problem, but nearly four weeks passed without meaningful progress. I eventually had to escalate to the General Manager before the issue was properly recognized. Communication afterward was extremely poor. Calls went unanswered and unreturned, and after another four-plus weeks I finally received my car back. I was initially told the repaired transmission component would have only a 12-month/12,000-mile warranty, and I ultimately had to work directly with GM myself to obtain better warranty coverage for the transmission. After nearly two months without my car and having ... Read More

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Google - Nov 6, 2026

Very disappointing experience. I brought the car in already pointing to the suspected problem, but nearly four weeks passed without meaningful progress. I eventually had to escalate to the General Manager before the issue was properly recognized. Communication afterward was extremely poor. Calls went unanswered and unreturned, and after another four-plus weeks I finally received my car back. I was initially told the repaired transmission component would have only a 12-month/12,000-mile warranty, and I ultimately had to work directly with GM myself to obtain better warranty coverage for the transmission. After nearly two months without my car and having to repeatedly escalate matters myself, I expected much better service. Unfortunately, I will not be returning and cannot recommend this dealership.

Barbara was amazing and did everything she could to help me get into the car i wanted and was so friendly and caring the entire time i was there. Would recommend to anyone who’s interested in getting a there first car or even a new car

Had a wonderful experience with Jadel (Salesman) and Eric (finance)! They worked with me to help me get what I wanted, and had everything pretty much ready for me to sign and go when I came over! Definitely recommend them and this dealership!

Andrew and everyone else at this Chevrolet dealership made us feel welcomed and excited for us to getting everything we needed and wanted for our new car. Answered all our questions and concerns and showed great patience with us when we needed things to be repeated. They really won us over! Happy with their service and super happy with our new 2026 Chevy trax 2RS 😁

Fast, quality service. They always exceed my expectations

Friendly and super helpful definitely will be returning for all my car needs !

Easy good business. No bs

Jadel was amazing! Great service, very kind, super helpful. After spending grueling hours at other dealerships, he found just what I wanted within the first 10 minutes of being at Don Mealey. I’m so happy with my new Chevy! Overall experience was excellent!

Great service experience! Service advisor kept me informed and finished the job within the estimated time frame.

Very pleased with the Service. Good experience.

From the moment I arrived, the staff was very attentive and helpful. The service advisor, Gabby, was great and the car was returned within the time promised. Great experience.

I can’t express enough appreciation for the service I received when purchasing my vehicle. Everyone was so helpful and went above and beyond to make sure our deal went through my sales man. Jay was not only professional, but also friendly and seemed very appreciative of me as a customer. You don’t always see that in car sales I would definitely trade with them again and recommend them to all of my friends.

Luis Lopez is exceptional and is so friendly. Communicated effectively. Also Eva is so sweet she really does a great job in getting customers to there destination on time.

The salesman Sean was great. But Zach the manager was a bit busy. The lobby and bathrooms were clean and there is complimentary coffee. I did find the truck prices higher there than in Gainesville and Orlando. There were a few fees, like dealer trackers that I felt were unnecessary when it comes with Onstar.

Great experience. The seller give us all the information we needed and help us a lot to get a good deal.

Rachel was an excellent service advisor. She handled herself in a very professional manner not with only me but with other customers.

Service staff was professional and friendly. Explained diagnostic procedures and kept me informed during repairs. Found the problem that needed fixed the first day there

The service to my 2007 Pontiac G5 was exceptional! They ordered the parts that were required to satisfy the two Recall items that were warranted on the car. They treated my car as if it was a newly purchased 2026 vehicle.

Awesome customer service by Gui helping us to get the vehicle we need

Gabby was the sales person I worked with. She was very professional and no pressure what so ever. She explained ever question I had and I would highly recommend her and this dealership. I was in and out with my trade in and the purchase of my new car in about an hour and a half! Great experience.

I was able to get the services I wanted completed and they had everything done in one day. It was expensive IMO but things are not cheap anymore. Rachel made sure i got everything I wanted done. 60k service, transmission serviced, radiator flush and fill, differential fluids changed, transaxle fluid changed, fuel injection service. My truck has been running great! Thank you!

This was a very smooth transaction, no pressure. Had what I was looking for

I am writing to express my strong disappointment with the service department's communication regarding my son’s vehicle. It has been a week since he dropped off his car, and despite reaching out multiple times, no one has returned his calls or text messages, nor provided an update on the vehicle's status or issue. I’ve personally experienced the same issue a month ago. My family and I have been loyal Chevrolet customers for years, but the service I am receiving is far below expectations. Having my messages taken and ignored is unacceptable. I expect Chevrolet to treat ... Read More

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Google - Oct 30, 2026

I am writing to express my strong disappointment with the service department's communication regarding my son’s vehicle. It has been a week since he dropped off his car, and despite reaching out multiple times, no one has returned his calls or text messages, nor provided an update on the vehicle's status or issue. I’ve personally experienced the same issue a month ago. My family and I have been loyal Chevrolet customers for years, but the service I am receiving is far below expectations. Having my messages taken and ignored is unacceptable. I expect Chevrolet to treat its customers with better care and respect.

Glenn was extremely helpful in facilitating and addressing a warranty repair on my car. Thank you for your professionalism and timely turn around

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I’m a straightforward type of guy. I call it how it is. I meet people every day, and I know an honest person when I see one. I also know when somebody’s just trying to get over on me. My vehicles, Z06 2025, and my 2020 high country 3500 dully will always go to Louis, the service advisor. He’s honest, he’s upfront straight forward and great customer service. I’ll follow him to whatever dealership he goes.

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I bought a 2016 Honda Crv on September 10, 2026. Since the dealership was about a two hour drive, I asked the salesman to do a walk around for me as it was advertised as a one owner, minor front end collision. The salesman walked around the car and pointed out a couple of scratches on the right side of the rear bumper cover. I went ahead and bought the vehicle sight unseen except for that video because it came with a “car bravo” 12/12k bumper to bumper warranty. ( Please correct me if I’m wrong Mealy). They delivered it to me, which ... Read More

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Google - Oct 20, 2026

I bought a 2016 Honda Crv on September 10, 2026. Since the dealership was about a two hour drive, I asked the salesman to do a walk around for me as it was advertised as a one owner, minor front end collision. The salesman walked around the car and pointed out a couple of scratches on the right side of the rear bumper cover. I went ahead and bought the vehicle sight unseen except for that video because it came with a “car bravo” 12/12k bumper to bumper warranty. ( Please correct me if I’m wrong Mealy). They delivered it to me, which I have to give them props for that. When I started looking at it, it was obvious the rear end had been hit and repaired at bubbas shop in backwoodsville USA!! I took it to my local Honda dealer who showed me the dry rot on the tires, plenty of tread but dryrot starting. The a/c has a leak as the air has started not cooling down like it did 45 days ago! Hum…….. It smells like antifreeze inside from time to time. I need to have the heater core checked for a leak. I called today to talk to service, but got a mentally challenged AI! No text or call back from the dealership! Shocker!! I paid all the money and then some due to security with a warranty for the 12 months or 12k miles. Now for the 5 star rating, the finance manger I dealt with was a standup 5 star person. The delivery was a five star action. Just trying to make this review straight up so you know the good and bad!

Very bad experience! I bought a used car from them and the service Dept. returned it with a loose Tie Rod Screw as the video shows, I could have been killed according to mechanic who fixed it. Yet I could not get anyone to return my calls including Mike the service Dept. Manager or Marvin my rep. Also they sold me the car knowing it needed a new Lower Bar which they ordered prior to selling me the car and only told me 4 days after the purchase, very dishonest and shady! Stay away.

This was the worst experience I have ever had with a dealership. Don Mealey Chevrolet had my car from August 26 through September 25, yet I did not receive a diagnosis until September 8. Despite making an appointment, I learned that my car would simply sit in line until a technician became available. Meanwhile, I had to pay for a rental car. Throughout the process, I received conflicting information about the repairs, completion date, and communication with my insurance company. I repeatedly had to chase people down for updates, and promised callbacks rarely happened. I eventually had to involve Chevrolet corporate just to ... Read More

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DealerRater - Oct 15, 2026

This was the worst experience I have ever had with a dealership. Don Mealey Chevrolet had my car from August 26 through September 25, yet I did not receive a diagnosis until September 8. Despite making an appointment, I learned that my car would simply sit in line until a technician became available. Meanwhile, I had to pay for a rental car. Throughout the process, I received conflicting information about the repairs, completion date, and communication with my insurance company. I repeatedly had to chase people down for updates, and promised callbacks rarely happened. I eventually had to involve Chevrolet corporate just to get answers, and even corporate struggled to get a response from the dealership. When I dropped off my car, I specifically told them a headlight was out and was assured it would be fixed. When I picked up my car, they claimed everything had been tested and was working properly. I got home and discovered the headlight had never been fixed. They admitted the technician had forgotten it. They also returned my car with extremely low tire pressure, which caused the tire-pressure warning light to come on. After asking me what they could do to improve my experience, they agreed to have me bring the car back. I made an appointment and was told the work would be done that day. Instead, they wanted to charge me over $300 for another diagnostic fee to investigate the headlight and tire-pressure warning light. When I declined that charge, they simply left my car untouched without informing me. When I followed up, I was told the technician had left and I would have to leave my car there until Monday or Tuesday, or risk going to the bottom of the line again. I ultimately took my car elsewhere. The lack of communication, failure to complete promised repairs, and attempt to charge additional diagnostic fees after keeping my car for a month were unacceptable. I would not recommend this dealership to anyone. I will never return.

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Please read to the end. It gets better over time. On 9-14 my brand new Silverado (less than 1800 miles) decided to lock itself in 4 WD Low. I have never even put it in 4WD yet. I called GM Roadside Assistance and it was towed by flatbed to Don Mealey Chevrolet Service dept. It arrived about 2 in the afternoon on Monday. I was told on the 15th that a diagnosis could take 3-5 days. On 9-18 Chris called me and said the truck was in the shop but there were no notes yet. He would have some information on the 21st(... Read More

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Google - Oct 7, 2026

Please read to the end. It gets better over time. On 9-14 my brand new Silverado (less than 1800 miles) decided to lock itself in 4 WD Low. I have never even put it in 4WD yet. I called GM Roadside Assistance and it was towed by flatbed to Don Mealey Chevrolet Service dept. It arrived about 2 in the afternoon on Monday. I was told on the 15th that a diagnosis could take 3-5 days. On 9-18 Chris called me and said the truck was in the shop but there were no notes yet. He would have some information on the 21st(Monday). On the 21st I called Glyn in the afternoon and sent a text. I received no reply. I called the switchboard and the attendant said Glyn would call me. I said I doubt it. She asked if I would like to escalate this. I said yes. 30 minutes later Chris called me telling me the entire shop was down. He would call me back on the 22nd. As of this evening, 9-22, I have not gotten a call back unless I call and make a scene. I have not gotten a diagnosis. They can not even tell me what they have looked at so far. Today was the worst yet. I was told yesterday I would get a call back before the end of business today. At 5 PM I started calling, no adviser was available to answer the phone. I was told some one would call me before they closed at 6. At 5:40 I called them to check and was told they had all gone home. I asked to speak to the store manager. He was not available to talk to me. On Wednesday the 23rd, Marvin called my and told me my vehicle was being pulled in to the shop and we should no something any time now. I called in the morning of the 24th and was told the tech made no progress and someone else was being put on the job. I am stuck in limbo. They told me the shop was broken down Friday afternoon through Monday and was starting back up Tuesday morning. Supposedly a failed air compressor. I work in a mechanical business. If an air compressor fails and shuts us down, we can get a rental in an hour, tie it in and be back in business. On the 25th I was told it was a bad actuator motor on the 4X4 transfer case and they were working on it. On the afternoon of the 26th I was called and told the truck was ready for pickup. I can say that I have never in my 65 years been treated as badly by a business as I have by Don Mealey Service Department. I understand backlog, breakdowns, etc, but the lack of communication is stunning. The only time I spoke with Glyn was when I drove to the dealership, went in to the shop and looked for him. He is supposed to be my service adviser. Chris helped when Glyn did not and Tommy told me the shop was broken down. So I am stuck with a truck I can use but getting ready to make the first payment on. No loaner and no rental reimbursement until there is a diagnosis. They had the truck for 13 days. The impression that Don Mealey Chevrolet made on me will not be forgotten. I will let everyone I ever speak to about buying a truck know how I was treated. Follow up about Don Mealey's concerns. On about the 12th of October David Early responded to my review. He would “deeply appreciate the opportunity to speak with me directly to apologize …and make things right. On the 13th I responded to him with my email contact information. Later that day he asked me if my truck was repaired under warranty. On the 14th I replied back that it was a warranty issue. Today is the 30th. That was the last correspondence I have had with Mr. Early the marketing and reputation manager. I think I am starting to see what at least part of the problem is.

OVERPRICED, as you might expect from a dealership — nearly 3x the price of a regular shop. We didn’t want to spend time shopping around, and since the vehicle was already there, we decided it would be easier to move forward Unfortunately, the customer service was extremely inefficient. They called four separate times to request the same information I had already provided. I spoke with Tommy, Robert, Stephanie (who seemed completely lost), and finally Mark, who at least communicated well and got my information correctly. At pickup, no one met with us to explain anything about the $8,000 service, the warranty, ... Read More

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Google - Oct 3, 2026

OVERPRICED, as you might expect from a dealership — nearly 3x the price of a regular shop. We didn’t want to spend time shopping around, and since the vehicle was already there, we decided it would be easier to move forward Unfortunately, the customer service was extremely inefficient. They called four separate times to request the same information I had already provided. I spoke with Tommy, Robert, Stephanie (who seemed completely lost), and finally Mark, who at least communicated well and got my information correctly. At pickup, no one met with us to explain anything about the $8,000 service, the warranty, or the work performed. They didn’t even bother to bring the truck to us — someone simply pointed us toward the cashier, and we then had to wander around their huge parking lot to find our vehicle ourselves. mind blowing! To make matters worse, after I completed the survey and gave 3 stars, no one even bothered to call. Robert A. only responded through a message. So here is my response to your overpriced and poor service: Avoid Don Mealey!

This is the absolute worst dealership. I do not Recommend taking your vehicle here for service. My advisor, Glynn Showed little to zero care When it came to answering my questions, providing support and Failed to make me feel like a valued customer. I’ve never been brushed off this way I am extremely disappointed and embarrassed for the people who work for this dealership. I will never be taking my car here again, and I will Never own another Chevrolet product because of how terrible they Neglected me as a customer. They have no problem giving unclear or indirect ... Read More

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Google - Oct 1, 2026

This is the absolute worst dealership. I do not Recommend taking your vehicle here for service. My advisor, Glynn Showed little to zero care When it came to answering my questions, providing support and Failed to make me feel like a valued customer. I’ve never been brushed off this way I am extremely disappointed and embarrassed for the people who work for this dealership. I will never be taking my car here again, and I will Never own another Chevrolet product because of how terrible they Neglected me as a customer. They have no problem giving unclear or indirect answer answers, ignoring text And leaving you on hold for 15 minutes Only need to tell you they’re unavailable.

Check in process took very long and it was for a 7000 mile oil change. They tried to upsell me twice, once at check in and once while car was being serviced. Check out took forever also. Things in service department have changed drastically and I probably will go elsewhere for the first time in over 20 years.

I found the service from Brad to be very unwelcoming and lacking in hospitality. Unfortunately, the interaction left me feeling disappointed with the overall experience. Based on this experience, I would not return to this dealership or use them again.

The experience just have been worse when delivered the car. Currently paying 420 and offered 720 for the same car, just nuts. I just understood yesterday why the dealer was so empty… I had two active leases with General Motors, but my experience trying to handle my lease end at Don Mealey Chevrolet was extremely frustrating. Despite being a returning customer, nobody from the dealership ever reached out to guide me through the lease-return process or present options for a replacement vehicle. I had to initiate contact myself three months ago, and again just 15 days before my contract expired. Even when I ... Read More

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Google - Sep 17, 2026

The experience just have been worse when delivered the car. Currently paying 420 and offered 720 for the same car, just nuts. I just understood yesterday why the dealer was so empty… I had two active leases with General Motors, but my experience trying to handle my lease end at Don Mealey Chevrolet was extremely frustrating. Despite being a returning customer, nobody from the dealership ever reached out to guide me through the lease-return process or present options for a replacement vehicle. I had to initiate contact myself three months ago, and again just 15 days before my contract expired. Even when I brought it to their attention, there was zero interest in helping me find a solution. No one tried to offer alternative models, negotiate fairly, or assist with a smooth transition. The only response I received at the very last minute was an inflated offer of $699/month plus fees, with a total "take it or leave it" attitude. The complete lack of proactive communication, guidance, and customer appreciation made it clear that loyalty means nothing here. I am returning my vehicle and taking my business elsewhere.

I had an extremely disappointing experience with the service department. I was initially advised that it could take up to a week just to diagnose the issue. I dropped my vehicle off on a Monday, and by Thursday of the following week, my vehicle still had not even been inspected or diagnosed. The communication throughout the process was equally disappointing. My calls were repeatedly not returned, and I only received a response after making multiple attempts to reach the service department. I was also told that the service manager would contact me, but that call never came. At that point, ... Read More

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Google - Sep 10, 2026

I had an extremely disappointing experience with the service department. I was initially advised that it could take up to a week just to diagnose the issue. I dropped my vehicle off on a Monday, and by Thursday of the following week, my vehicle still had not even been inspected or diagnosed. The communication throughout the process was equally disappointing. My calls were repeatedly not returned, and I only received a response after making multiple attempts to reach the service department. I was also told that the service manager would contact me, but that call never came. At that point, I decided to go to the dealership myself, pick up my vehicle, and take it to another GM dealership in Orlando. A lengthy repair process can be understandable, but the complete lack of communication and follow-through is not. Customers should not have to repeatedly call, chase down updates, or physically show up at a dealership just to get basic information about their vehicle. This experience has seriously changed my opinion of GM’s service and customer care. I would strongly encourage anyone considering this dealership to think twice and carefully consider how their vehicle will be handled if they ever need service.

Service department had my car for a week, I keep calling and calling and calling. No updates. No communication. I have no idea what’s going with car

This should be a five star review for Jordan….however Eric McBride the Finance Manager ruined the entire experience and cost Jordan a sale. My wife and I were there working with Jordan on purchasing a used truck. He was knowledgeable, patient, answered all of our questions, did research, went above and beyond to work with us. We both commented on what a great sales guy he was. Towards the end we were working on numbers and they sent out Eric, huge mistake! Not only did he not present us with new numbers, he was condescending, disrespectful and changed his ... Read More

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Google - Sep 5, 2026

This should be a five star review for Jordan….however Eric McBride the Finance Manager ruined the entire experience and cost Jordan a sale. My wife and I were there working with Jordan on purchasing a used truck. He was knowledgeable, patient, answered all of our questions, did research, went above and beyond to work with us. We both commented on what a great sales guy he was. Towards the end we were working on numbers and they sent out Eric, huge mistake! Not only did he not present us with new numbers, he was condescending, disrespectful and changed his words and offers based off of our response. He definitely came over with a chip on his shoulder and when his “sales” tactics did not work and he got flustered AND my wife would not shake his hand he escalated his voice and was down right rude!! Do yourself a favor and avoid him at all cost!! Unfortunate for Jordan…could of had a sale!

Great purchase experience. Gabby was my salesperson she went above and beyond to make my buying experience excellent. Kelby your sales manager was also very professional and accommodating. Will definitely buy here again

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Poor customer service communication. No accountability. Not going back

DONT BUY HERE. Was trying to work a deal over the phone for a corvette they had. Sales manager was extremely rude in working a deal. MMR was $7,500 on my trade and they offered $4,500 which is an absolute joke. They could offer $9k and I wouldnt take it. Absolute ripoff.

Getting the run around Getting repairs done on our car that has an extended warranty issue. We took our vehicle in twice while the issue was happening. They said they knew nothing about extended warranty they would have to check on it. Next time we drove it in to have oil changed the problem was happening they even documented it on their page that they always try the upsell of replacements with a 1400.00 estimate. Made the appointment to fix and took back the following day. They refused to fix saying they couldn't recreate! So because they didn't bother ... Read More

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Google - Aug 4, 2026

Getting the run around Getting repairs done on our car that has an extended warranty issue. We took our vehicle in twice while the issue was happening. They said they knew nothing about extended warranty they would have to check on it. Next time we drove it in to have oil changed the problem was happening they even documented it on their page that they always try the upsell of replacements with a 1400.00 estimate. Made the appointment to fix and took back the following day. They refused to fix saying they couldn't recreate! So because they didn't bother to record the code it threw our car is still having a thermostat that sticks, documentation they said it needs replacement letter showing covered by extended warranty, when we called to remind them, THEY DOCUMENTED IT NEEDED REPLACEMENT. Now they won't return our calls! If I could give a 0 star that would still be too much! ********UPDATE******** AFTER ONE MONTH STILL ZERO EFFORT TO RESPOND!!!

I scheduled an appointment to have a basic service as well as diagnostic to troubleshoot the blind spot monitoring system. I arrive to dropoff my vehicle and they only scheduled me for a service. Understandable that there might have been a miscommunication. They proceeded to tell me it would take 5-7 days for a diagnostic on my BSM. I say that I can reschedule an appointment a week from today to come back and have the service and diagnostic done ay the same time. They proceed to tell me that even though I would schedule an appointment, they will take 5... Read More

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Google - Jul 30, 2026

I scheduled an appointment to have a basic service as well as diagnostic to troubleshoot the blind spot monitoring system. I arrive to dropoff my vehicle and they only scheduled me for a service. Understandable that there might have been a miscommunication. They proceeded to tell me it would take 5-7 days for a diagnostic on my BSM. I say that I can reschedule an appointment a week from today to come back and have the service and diagnostic done ay the same time. They proceed to tell me that even though I would schedule an appointment, they will take 5-7 days just to diagnose the issue. This doesn't include fixing the issue, just to diagnose. What's the point of making an appointment then? Taking a day or two to diagnose something is reasonable, but 5-7 days tells me this dealer doesn't have to people, tools, or knowledge to work on vehicles properly. Their shop advisor didn't seem to care nor seemed to want to deal with it. He wasn't friendly and seemed to loathe his job. Unfortunately, I won't be back with this or my other vehicles.

I’m writing this review to share my recent experience with the service department at Don Mealey Chevrolet. Unfortunately, this experience was disappointing, particularly given that I have previously left a positive review for the dealership following an earlier experience. I dropped my vehicle off at Don Mealey Chevrolet on the evening of September 9. On September 15, I was informed that the water pump was malfunctioning and needed to be replaced, with an estimated repair cost of approximately $2,400. After doing some research, I felt the quoted repair cost was higher than I was comfortable with. I therefore made arrangements to have ... Read More

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Google - Jul 29, 2026

I’m writing this review to share my recent experience with the service department at Don Mealey Chevrolet. Unfortunately, this experience was disappointing, particularly given that I have previously left a positive review for the dealership following an earlier experience. I dropped my vehicle off at Don Mealey Chevrolet on the evening of September 9. On September 15, I was informed that the water pump was malfunctioning and needed to be replaced, with an estimated repair cost of approximately $2,400. After doing some research, I felt the quoted repair cost was higher than I was comfortable with. I therefore made arrangements to have my vehicle towed to another licensed mechanic, who was able to complete the repair for more than $1,000 less. That savings would also account for the $250 diagnostic fee charged by Don Mealey Chevrolet, as well as the cost of towing the vehicle from the dealership to the independent mechanic. While I was out of town for a week, my independent mechanic completed the repair. When I returned, he advised me that it appeared the dealership had begun disassembling components in the immediate area of the water pump in preparation for the repair. He found wiring harnesses unplugged and hanging freely, several loose bolts, and two missing bolts from the A/C condenser fan. He had to replace those two bolts at an additional cost to me. I understand that a dealership may begin preliminary work or disassembly while diagnosing and preparing for a repair. However, once I decided not to authorize the repair, I would have expected the vehicle to be returned to me in a reasonably reassembled condition. At a minimum, I would have expected any removed or loose components to have been secured and placed in the vehicle rather than left loose or missing. I also experienced difficulty paying the $250 diagnostic fee. The payment link I was initially provided did not work, and I was told I would need to come to the dealership to pay if the link could not be used. After asking to speak with a supervisor and explaining the situation, I was directed to the person who, I was told, was the only authorized individual at the dealership who could accept my credit card information over the phone. I ultimately paid the diagnostic fee, but I have never received a receipt for that payment. On September 28, I attempted to contact a service manager to discuss the condition in which my vehicle was returned. I spoke with an individual whose name I believe was Eric, although I am not completely certain of his name. Unfortunately, I found the conversation frustrating, as I felt I was being talked over and that the tone became somewhat condescending. The conversation eventually became a bit heated, and I was told that my name and phone number would be passed along to the service manager. Four days later, I still had not received a call. I want to be clear that I was not asking Don Mealey Chevrolet for compensation or demanding anything. I simply wanted the opportunity to speak with a service manager, explain what happened, and make them aware of the condition in which my vehicle was returned. In my opinion, this should have been a relatively simple customer-service conversation. I believe that how a business handles a customer's concerns is just as important as the initial service provided. In this case, the lack of follow-up and the difficulty I experienced simply trying to reach a service manager left me disappointed. I have previously given Don Mealey Chevrolet a positive review based on an earlier experience, but unfortunately, this experience has changed my perception of the service department. I hope the dealership will take this feedback seriously, particularly regarding communication, follow-up, and how vehicles are handled when a customer chooses not to proceed with a recommended repair.

I came here a few years ago test drove a truck They did a credit check and wrote something in the notes That I was lying about something. I have no clue why they did this but now I have a history of fraud on my credit report I don’t know if this was malicious or because I didn’t buy the vehicle but be careful of this place. I’m just figuring all of this out now after all these years realizing why I can’t get loans

The service department needs to retrain or hire new mechanics. Had a transmission issue on a 2020 suburban. Had to be replaced. No big deal. The cross member under the frame, 4 simple nuts and bolts were not tightened enough rattling sound and banging under one nut completely gone bolt hitting the catalytic converter. Really good job guys on the basic safety of making sure bolts are secure

I was looking at the Corvette you have listed on your website as available for sale, and now I've been told that the car is actually being used by the dealership owner and there is no estimated date for when it will be returned. Honestly, that's unbelievable. Why do you advertise a car as available when it clearly isn't? You don't even know when it will be available, what its current mileage is, or what condition it's in. This has been nothing but a waste of my time. Please be more professional.

This was by far the worst service I have ever experienced. My C8 corvette was there for 3 weeks for an oil change, fuel pump, and dash light. The service advisor/team NEVER reached out to me once to check in or keep me updated. I called the dealership probably 40 times over those 3 weeks to try to get an update. Of those calls, i was only able to reach someone 3 times due to them “being away from their computer.” The team here simply does not care. I finally got my car back, and one of the main reasons I brought it ... Read More

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Google - Jun 25, 2026

This was by far the worst service I have ever experienced. My C8 corvette was there for 3 weeks for an oil change, fuel pump, and dash light. The service advisor/team NEVER reached out to me once to check in or keep me updated. I called the dealership probably 40 times over those 3 weeks to try to get an update. Of those calls, i was only able to reach someone 3 times due to them “being away from their computer.” The team here simply does not care. I finally got my car back, and one of the main reasons I brought it in was not fixed. Would not recommend getting your car serviced here, I will drive further out of my way for all future service needs.

This is genuinely the most disheartening dealership I’ve ever dealt with. I bought my Silverado from here in October 2024, so it hasn’t even been two full years. Since then, this truck has had so many issues that I’ve had to pay for out of pocket. Less than three months after purchasing it, I reached out to the dealership with concerns because the truck had stalled on me. They took it in, and not even two hours later, they called and said nothing was wrong with it. A few weeks later, the fuel pump failed while I was ... Read More

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Google - Jun 24, 2026

This is genuinely the most disheartening dealership I’ve ever dealt with. I bought my Silverado from here in October 2024, so it hasn’t even been two full years. Since then, this truck has had so many issues that I’ve had to pay for out of pocket. Less than three months after purchasing it, I reached out to the dealership with concerns because the truck had stalled on me. They took it in, and not even two hours later, they called and said nothing was wrong with it. A few weeks later, the fuel pump failed while I was sitting in a drive-thru, and I had to have the truck towed. Clearly, my concerns were either ignored or the vehicle was not thoroughly inspected. That was only the beginning of the ongoing issues. A few weeks after replacing the fuel pump, my AC stopped working. I reached out again via email to the manager and asked for assistance, but I never received a response. I have proof of all of these communications. When I purchased the truck, it was supposed to be detailed before I drove it off the lot, but it wasn’t. The window tint was already peeling as well. Now, once again, the truck is stalling and feels as though the transmission is slipping. It’s obvious that this vehicle was not properly inspected before being resold to me. It’s extremely frustrating to pay $800 a month for a truck with constant issues that the dealership refuses to help address. Being six months pregnant in the middle of summer without working AC only makes the situation worse. I would not recommend purchasing a used vehicle from this dealership, if anything at all. Edit : As you can see they responded to this review claiming they wanted to help. Yet, I’m being ignored once AGAIN. Do NOT shop with them. All they care about is sales and not your actually satisfaction or performance of your vehicle and that’s been made clear. I reached out to them multiple times to fix my vehicle while it was still in warranty and was ignored. They only responded when I made a review and now they are once again ignoring me after claiming they wanted to help. They said that my truck was now “out of warranty” even though I reached out on multiple occasions before that happened and said the best they could do was finance me a whole different vehicle.

I rarely leave negative reviews, but the experience with this service department has been beyond disappointing. When I scheduled my appointment, I was told the vehicle would be looked at within approximately three hours. Upon dropping it off, I was informed that it would not be evaluated until the following morning. While that was different from what I was originally told, I understood and had no issue with the delay. The problem was the complete lack of communication that followed. When I called the next evening for an update, I was placed on hold for over 30 minutes before being told ... Read More

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Google - Jun 16, 2026

I rarely leave negative reviews, but the experience with this service department has been beyond disappointing. When I scheduled my appointment, I was told the vehicle would be looked at within approximately three hours. Upon dropping it off, I was informed that it would not be evaluated until the following morning. While that was different from what I was originally told, I understood and had no issue with the delay. The problem was the complete lack of communication that followed. When I called the next evening for an update, I was placed on hold for over 30 minutes before being told I could pick the vehicle up. The following day, I spent over an hour being transferred around and receiving conflicting information. At one point, I was told I could pick it up on Sunday, despite the service department being closed that day. On Monday, I was told that someone named Gabby would contact me. I never received a call. I made multiple additional attempts to get information, only to be placed on hold for extended periods each time. When I finally spoke with another employee, I was simply told they were busy, with no explanation, timeline, or meaningful update regarding my vehicle. Here we are on Tuesday, and I am still receiving the same runaround with no resolution and no vehicle. Delays happen. Busy service departments happen. What should not happen is a complete breakdown in communication and customer service. The most frustrating part is not the repair itself it’s the inability to get a straight answer from anyone. No one appears to know the status of my vehicle, no one follows through on promised callbacks, and no one seems concerned about keeping customers informed. The level of disorganization and lack of professionalism at this location is genuinely shocking. A customer should not have to spend hours on hold, make repeated calls, and chase down basic information about their own vehicle. I cannot recommend this service department based on my experience.

I am extremely disappointed with my experience at Don Mealey Chevrolet. I purchased a Chevy Silverado 1500 Black Widow and have had ongoing issues with the vehicle since shortly after purchase. Despite multiple visits to the service department, the dealership has been unable to properly diagnose and repair the problem. What makes this even more frustrating is that I am still making monthly payments on a vehicle that I cannot fully use or enjoy because it continues to have unresolved issues. My truck has spent more time in the shop than I ever expected, and after numerous attempts, I still do ... Read More

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Google - Jun 15, 2026

I am extremely disappointed with my experience at Don Mealey Chevrolet. I purchased a Chevy Silverado 1500 Black Widow and have had ongoing issues with the vehicle since shortly after purchase. Despite multiple visits to the service department, the dealership has been unable to properly diagnose and repair the problem. What makes this even more frustrating is that I am still making monthly payments on a vehicle that I cannot fully use or enjoy because it continues to have unresolved issues. My truck has spent more time in the shop than I ever expected, and after numerous attempts, I still do not have a solution. Communication and urgency from management have been lacking. As a customer who made a significant investment in a new vehicle, I expected a much higher level of service and support. Instead, I have been left with a vehicle I cannot trust and a repair process that seems to have no end in sight. I cannot recommend this dealership based on my experience. If you are considering purchasing a vehicle here, be sure to carefully evaluate how service-related issues are handled after the sale. My experience has been frustrating, stressful, and far below what I expected from both the dealership and the Chevrolet brand.

I tell my wife to take our 2024 Buick to Don Mealey for a synthetic oil change ($100) because I thought the service department was decent. A day later she tells me her windshield wiper fluid light is on. A little attention to detail? Never again Don.. Never again!

My mother decided to sell a car and after asking for a cash offer from Carfax I got a call from this dealership and according to them they would pay close to the estimated value that was presented to me on the website. Since I knew most places just say it to get me through the door I offered them to send pictures of the vehicle and all the info they needed for an offer. They told me that they can only make an offer at the store and I understood but said that they were far from me and ... Read More

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Google - Jun 12, 2026

My mother decided to sell a car and after asking for a cash offer from Carfax I got a call from this dealership and according to them they would pay close to the estimated value that was presented to me on the website. Since I knew most places just say it to get me through the door I offered them to send pictures of the vehicle and all the info they needed for an offer. They told me that they can only make an offer at the store and I understood but said that they were far from me and I wouldn’t gamble going there to get a super low offer so they agreed to give me a ball park offer for a car in a fair condition but for that ballpark I had to get the Carfax fixed which I did after a week. Now with the fixed Carfax and the ballpark offer I went to the dealership but they found another problem on the Carfax and small details of the car which since the beginning I said had a fair condition, not good or great. Giving me an offer that was $3000 below the lower end of their ballpark. I do not recommend this dealership to anyone as they will try to deceit and lie to their customers to get profit and that is what they care about, not a good customer service.

Great at selling cars but I have been to their service department twice and the first visit was not good, lady who assisted me had attitude. Today was my second time at their service department, I called about an issue and received a call back from a manager….end of the story is the manager could have reviewed cameras to verify that the job was done correct and did not bother to completely to a proper investigation.

Part 1: We have purchased several vehicles at DM Chevy! Never again. My current Chevy is always serviced there. Never again. In February I purchased the extended warranty that was offered from GM. (I went to DM to look at a used Corvette they never called me back about and was in the process of selling as I arrived.) When I got there I was telling the sales guy about this warranty I was considering purchasing. He said he thought they could get me a better deal if I financed it or even paid outright for it through DM. I was ... Read More

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Google - Jun 2, 2026

Part 1: We have purchased several vehicles at DM Chevy! Never again. My current Chevy is always serviced there. Never again. In February I purchased the extended warranty that was offered from GM. (I went to DM to look at a used Corvette they never called me back about and was in the process of selling as I arrived.) When I got there I was telling the sales guy about this warranty I was considering purchasing. He said he thought they could get me a better deal if I financed it or even paid outright for it through DM. I was then introduced to Eric who went over the plan and my questions and assured me the things I was most concerned about coverage wise were still covered if I purchased this new extended warranty that GM emailed me about. Fast forward about 2 weeks. I took my vehicle in for service and 60k maintenance (early I may add as I try to be proactive) and when it came time to pay I inquired about the new warranty. They could not find it. They offered to cover the items under the new warranty but wasn’t sure it was covered. The lady in the service department kept asking about the policy. I explained I had a copy of the contract on my phone but the actual policy was in the glove department in the dash of my suv. After over an hour of trying to work this out I was finally able to pay and the items on the invoice were supposedly deducted. It wasn’t until I got home I realized they never took those (as promised by Lisa) off the bill. Then the service department employee never brought my suv around to the service bay for me to leave. I was handed the keys and basically told to go with God! I finally find my vehicle in the 3rd row of the service department parking area and when I get in my vehicle was a mess. All the contents of the glove department were scattered all over my vehicle as if I had been carjacked, or something? 🧐🫣 I drove around and spoke with Lisa the new assistant manager of the service department who offered me a free oil change for my troubles. I got home and realized I was charged over a $100 more than I was supposed to be charged and never was refunded that money. Remind you this was in February! See photos of rest of explanation for review below.

Gerson is phenomenal! He truly provides an experience from start to finish for the customer and always goes above and beyond.

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We purchased a 2024 Colorado 3 months ago with 36,000 miles, which was supposed to be certified, and we payed extended warranty as well. First issue, we had to wait over a month to get the spare key and that was us calling weekly and getting a run around. Now, the headlight and signal light aren't working, so we took it to Don Mealy in Clermont Fl, where we purchased it from, on Friday May 23, at 1pm, and also for an oil change. NOTHING was done to the truck, not even the oil change. They said they submitted paperwork to put it ... Read More

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Google - May 25, 2026

We purchased a 2024 Colorado 3 months ago with 36,000 miles, which was supposed to be certified, and we payed extended warranty as well. First issue, we had to wait over a month to get the spare key and that was us calling weekly and getting a run around. Now, the headlight and signal light aren't working, so we took it to Don Mealy in Clermont Fl, where we purchased it from, on Friday May 23, at 1pm, and also for an oil change. NOTHING was done to the truck, not even the oil change. They said they submitted paperwork to put it through the warranty that we purchased because the parts the truck needs are on back order. So, we wasted our time that day, which was like 4 hours for nothing, and now we will be waiting probably for like another 2 weeks. Something did not seem right to me, and since I am a mechanic for over 25 years, i decided to run the scanner to check the truck. To my surprise, 16 codes pop up that need to be fixed, and this was sold as a certified vehicle! I am very disappointed.

Gary was a very relaxed person, he didn't try to "make" the sale happen and very relatable. we talk about hobbies just as much as the new car I was test driving! He didn't have any issues explaining the new technologies for me (my last car was a 2012) I had a wonderful experience

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Gabby was extremely helpful and offered great advice for the service needs of my vehicle. She needs a 6 out of 5 rating. Thank you Gabby, also I would add the same rating to the technician who worked on my car. Very satisfied and the job was completed much faster than I expected. Thank you.

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From Igor in sales to Christina in Service this place is a great place to car shop. No issues what so ever.

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Gerson was so helpful and attentive when I brought my vehicle in for a service. He was quick to get me checked in, and even though I did not have an appt, my car was done in less than 1 hour! He even followed through to let me know at the end that my car is completed. Great customer service everytime I am in Don Mealey.

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Andrew was great at accommodating us, a genuine bubbly guy who had everything prepared for us upon arrival and talked us through the whole process.

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Love the dealership had a great five star experience with Gerson The service advisor he was excellent. His customer service was exceptional. He kept me informed throughout the entire process and treated me as if I was the only customer in the dealership outstanding communication as well. I was extremely pleased the dealership as a whole is awesome I bought my vehicle from Dennis who is the greatest salesman I have ever worked with compassionate cares about his customers and lessons to their needs and wishes and does what the customer ask for great man I had an excellent outstanding ... Read More

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DealerRater - May 2, 2026

Love the dealership had a great five star experience with Gerson The service advisor he was excellent. His customer service was exceptional. He kept me informed throughout the entire process and treated me as if I was the only customer in the dealership outstanding communication as well. I was extremely pleased the dealership as a whole is awesome I bought my vehicle from Dennis who is the greatest salesman I have ever worked with compassionate cares about his customers and lessons to their needs and wishes and does what the customer ask for great man I had an excellent outstanding experience at this dealership!

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I highly recommend Gabby for her exceptional service and communication skills as a Service Advisor. Her dedication to the Chevrolet brand and commitment to customer satisfaction is truly inspiring. Gabby pairs her in-depth technical knowledge with a professional, friendly demeanor that builds immediate trust. This approach serves the dealership exceptionally well; hopefully Don Mealey, the dealership owner, takes notice. Furthermore, Gabby takes the time to listen thoroughly and in turn provides honest advice. Most notably, she respects the customer’s intent without resorting to high-pressure sales tactics or unnecessary up-selling. It is refreshing to interact with a service professional who ... Read More

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DealerRater - May 1, 2026

I highly recommend Gabby for her exceptional service and communication skills as a Service Advisor. Her dedication to the Chevrolet brand and commitment to customer satisfaction is truly inspiring. Gabby pairs her in-depth technical knowledge with a professional, friendly demeanor that builds immediate trust. This approach serves the dealership exceptionally well; hopefully Don Mealey, the dealership owner, takes notice. Furthermore, Gabby takes the time to listen thoroughly and in turn provides honest advice. Most notably, she respects the customer’s intent without resorting to high-pressure sales tactics or unnecessary up-selling. It is refreshing to interact with a service professional who prioritizes integrity and clear communication. Gabby is a significant asset to the dealership and a model of what excellent service should look like.

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Great and truly frictionless buying experience from start to finish. The process was smooth, transparent, and efficient with no pressure. Charles from sales was excellent—knowledgeable, responsive, and easy to work with. Highly recommend working with him and this dealership.

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Barbara was amazing, absolutely best experience I have had purchasing a car in Florida. Her attention to detail was second to none the process of purchasing the vehicle was explained to every step of the way. Without a doubt I would go back to her and the dealership to purchase another vehicle.

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My purchasing and service experience has been awesome. People and facility are top notch. The follow up and scheduling was well organized

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Great service and great service personnel especially Luis Lopez. He is professional, courteous and a super technician.

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“I had a great experience working with Gerson Ostos at Don Mealey Chevrolet. From the moment I dropped off my car, he was professional, courteous, and took the time to clearly explain what needed to be done and why. He kept me updated throughout the process and never made me feel pressured. My car was ready when promised, and the whole experience was stress-free. It’s rare to find a service advisor who genuinely makes you feel like a valued customer.

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Fearsome was very knowledgeable and helpful . He took the time to explain what service or services my vehicle needed

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Gerson Ostos is the reason why I will always make Don Mealey the place where I buy my cars my 2024 corvette and 2026 Chevy Colorado I am very happy with because of the care and professionalism of Dennis Johnson, Sydnie Ward , and in service Gerson Ostos, and the happy greeting by Dylan to everyone who drives in to Don Mealey Chevrolet.

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